Benefits that ISO9001 can bring to the customer
Before going on to analyze the benefits that ISO 9001 can generate for the customer in a moving company, we must ask ourselves the following question: Do we know what the ISO 9001 standard is?
ISO 9001:2008 is the basis of a quality management system that focuses on all the elements of quality management that a company must have in place to have an effective system that allows it to improve its products and services
Once we have in mind what ISO 9001 is, the next logical question is how the customer can perceive a benefit from it. Thanks to the greater control of the processes, among others, a reduction in expenses and waste is achieved. This reduction has a direct impact on the final price that the customer will pay for the service, since they will not have to pay for the internal inefficiencies of the company they hire. Thus, you will get a better service for the same price.
The ISO 9001 standard pushes the company towards the monitoring and control of the services offered, ensuring that they improve over time and experience. Thanks to the quality management system, the company will review its operation and redesign the way of carrying out activities, becoming a more efficient organization with less level of improvisation. This will help your move to go smoothly and planned.
With a lower level of improvisation, employees will be more satisfied to know exactly what their activities are and how they have to develop them to contribute to the success of the company. A participatory culture is implemented among all members of the company and a spirit of continuous improvement that results in better training of professionals and, ultimately, in a higher quality service.
The quality management system will focus all actions on improving the company, including achieving a high degree of customer satisfaction. Therefore, there is a better management of customer opinion and possible complaints, looking for a solution to these and taking note to prevent similar events in the future. One means by which the company can achieve this objective is the satisfaction surveys that are carried out after the service has been carried out. At Control, we provide customers with the following form where you can leave your opinion:
Your review of Mudanzas Control
With better information management, it is possible to highlight the aspects that need to be improved in the company, taking actions to correct specific errors, trying to compensate the customer and on the other hand, establishing corrective measures that allow this not to happen again. This is the only way to perfect the way you work on a move.
In short, a company certified under the ISO 9001 standard will be closer to achieving and meeting the requirements of its customers and will provide more satisfaction to them, allowing them to be sure that they will receive an adequate service in all situations.
That is why we believe that a clearly defined company policy is the best bet for the future of any organization.